Consumer Centered Management
We strive to uphold our customer-first philosophy and be a company
that responds dynamically to the rapidly changing educational environment
Consumer Centered Management
What is Consumer Centered Management (CCM) Certification?
CCM is a certification system which evaluates whether all activities
performed by a company are organized in a consumer-centered manner from the customer's
point of view, and whether related management activities are under continuous improvement.
performed by a company are organized in a consumer-centered manner from the customer's
point of view, and whether related management activities are under continuous improvement.
1. Voice of Consumers (VoC)
2. LSP (Leadership, Sustem, Perfomance )
3. Increase consumer efficiency, Promote consumer rights
Quality, Service, Product planning, Procurement, Production, Logistics, Promotion, Sales
Certification institution : Fair Trade Commission
Operation institution : Korea consumer Agency
The Effect of Consumer Centered
Management (CCM) Certification
Management (CCM) Certification
-
Consumerconsumer
- Consumers have the information they need to select the right products and services for them. Any potential issues between a certified company and a consumer can be addressed and resolved quickly within the CCM operating system. In this way, companies enjoy mutual growth with their stakeholders.
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Companycompany
- Companies become more competitive internally and externally when the CEO sets the standard for all employees to put their customer's needs and interest first. This is how companies continue to improve the utility of their products and services from the consumer's point of view.
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Publicpublic
- Companies become active contributors in a chain of mutual prosperity with their customers. CCM reduces social costs caused by reactive dispute resolutions and administrative measures, and creates a ethical, consumer-centered market cycle.
Daekyo's CCM history
As a result of its commitment to improving consumer centered management(CCM) and consumer rights,
Daekyo made history in 2010 by introducing and becoming the first education service industry company to earn CCM certification.
In 2022, Daekyo was honored in the CCM hall of Fame, and in 2023, it achieved certification for the eighth consecutive year.
Daekyo made history in 2010 by introducing and becoming the first education service industry company to earn CCM certification.
In 2022, Daekyo was honored in the CCM hall of Fame, and in 2023, it achieved certification for the eighth consecutive year.
- 2022 ~ 2023
- Received the 8th Certification of Consumer Centered Management (CCM)
- Awarded Consumer Centered Management (CCM) Hall of Fame
- Selected as an Excellent Workplace for Reading Management Grand Prize by the Ministry of Culture, Sports and Tourism
- Selected as a Family-Friendly Excellent Company certified by the Ministry of Gender Equality and Family
- Used eco-friendly FSC-certified paper
- Awarded Prime Minister’s Commendation for Eco-friendly Technology Promotion and Consumption Promotion Merit
- Selected as a borderline intelligence professional organization at the Seoul Metropolitan Office of Education for three consecutive years
- Daekyo Summit, customized support through AI-based online and offline blended education
- KnowRe, a subsidiary launched 'Bridge Project,' a personalized learning consulting service
- Acquired Information Security Management System (ISMS) certification
- 2020 ~ 2021
- Received the 7th Certification of Consumer Centered Management (CCM)
- Received the CCM Excellent Certified Company Commendation from the Fair Trade Commissioner
- KnowRe, a subsidiary, acquired US patent for 'customized AI learning source technology’
- Acquired the patent for a key technology of the Korean reading comprehension index, KReaD
- Implemented customer-centered direct customer service for each learning stage
- Improved product labeling through product safety inspection (184 types in total)
- Announced and implemented the content ethics guide (ESG management)
- Renewed Customer Centered Experience Manager, CCEM' which manages customer-centered optimized experiences
(CCEM : Customer Centered Experience Manager)
- 2018 ~ 2019
- Received the 6th Certification of Consumer Centered Management (CCM)
- Daekyo acquired the patent right for ‘study competency development system’ for the first time in the education industry
- Improved the membership registration process to enhance the safe collection and management of members' personal information
- Implemented the customer direct service (customer direct payment)
- Strengthened organizational culture innovation activities and increased opportunities for employees to share and communicate
- 2016 ~ 2017
- Received the 5th Certification of Consumer Centered Management (CCM)
- Daekyo was selected as 'Excellent Cultural Arts Sponsorship Institution' by the Ministry of Culture, Sports and Tourism
- Planned and operated customer complaint reduction activities
- Operated a task force for improvement of customer-oriented deposit management
- 2014 ~ 2015
- Received the 4th Certification of Consumer Centered Management (CCM)
- Received the Minister's Award in the Global CSR category for ‘Korea’s Beloved Companies’ from the Ministry of Trade, Industry and Energy (Awarded for Daekyo Eye-Level Schools, which involved the establishment of educational facility infrastructure and provision of educational services in poor areas of Vietnam, etc.)
- Opened the Noonnoppi customized learning program (Consulting tailored to each customer's needs for time, type of product, and learning style)
- 2012 ~ 2013
- Received the 3rd Certification of Consumer Centered Management (CCM)
- Inducted into the ‘Hall of Fame’ of the Korea Management Awards in the Customer Satisfaction Management category
- Daekyo's Social Service Task Force won the Minister’s award from the Ministry of Health and Welfare
- 2010 ~ 2011
- Received the 2nd Certification of Consumer Centered Management (CCM)
- Received VoC-MS certification (KMAC), which puts the voice of customers first
- Launched 'Smart MOS', a solution for learning service innovation and learning management (C-Project)
- 2008 ~ 2009
- Introduced and obtained certification for the Customer Complaints Management System (CCMS) for the first time in the education service industry
- Won the Customer Satisfaction Management Award in the ‘Customer Value Innovation Category’
- Daekyo Education Research Institute acquired ‘ISO 9001 (Quality Management System) Certification’
- Expanded the operation of Noonnoppi Learning Center nationwide & conducted innovative services
- Signed an education service sponsorship agreement for multi-cultural families
Daekyo Co., Ltd.’s CCM Excellent
Company Certifications / Commendations
Company Certifications / Commendations
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2022 Commendation from the Fair Trade Commissioner
(CCM Hall of Fame) -
2023 Excellent Company Certificate in the Consumer Centered Management category (English)
(Certification validity period : 2024.1.1~2025.12.31) -
2020 Commendation from the Fair Trade Commissioner
(CCM of the Year Award)